Practice software that gets out of your way.

Bring bookings, clinical notes, Medicare, payments and client communication together in one place—thoughtfully designed by a clinical psychologist for Australian psychologists and psychiatrists.

Moving from Halaxy, Cliniko or Zanda?
Import your practice in one click.

Illustration of Bilby walking with a walking stick and a purple satchel

See Bilby in action.

The essentials, thoughtfully designed.

Bilby makes booking, clinical notes, getting paid and staying in touch simpler for practitioners, administrators and clients.

  • Bookings made simple

    Offer online bookings without a complicated setup, with a clear experience for your clients.

  • Notes that fit your work

    Capture session notes your way, with templates, inline formatting, tables and images.

  • Payments and Medicare, together

    Take payments and submit Medicare claims, with no extra fee for patient rebates or bulk billing.

  • Stay connected

    Send automated email and SMS reminders, and keep conversations going with two-way SMS.

  • Forms that keep things moving

    Send forms by email or SMS, track their progress and review responses in one place.

One place for the work behind every appointment.

From a client’s first booking to their notes, payment and next appointment, Bilby keeps the work connected.

Calendar and waitlists

Move between day, week and month views instantly, with filters, waitlists and keyboard shortcuts that make busy calendars easier to navigate.

  • Filter by practitioner or appointment type.
  • Move between day, week and month with single-key shortcuts.
  • Open the view you need without waiting for it to load.

Clinical notes and forms

Write clinical notes and send forms by email or SMS, without moving between systems.

  • Create notes from templates with flexible formatting.
  • Use built-in measures such as DASS-21, or create your own.
  • Score psychometrics automatically.

Payments

Handle Medicare, invoicing, card payments and Xero reconciliation in the same workflow.

  • Validate Medicare details and submit patient rebates or bulk-bill claims, with no additional Medicare fee.
  • Send invoices and payment links, and collect deposits through Stripe.
  • Record online, terminal and offline payments, then sync them to Xero.

A consistent client experience

Keep your practice’s branding consistent across invoices, reports, PDFs, your clinic page and the client portal.

  • Add your colours, logo and practice details.
  • Publish practitioner profiles and control online bookings from your clinic page.
  • Choose whether your practice appears in Bilby’s clinic directory.
  • Xero
  • Stripe
  • HICAPS
  • Medicare

A connected practice

Connect Bilby with the services you already use for accounting, payments, messaging and prescribing.

  • Reconcile with Xero without re-entry.
  • Take online, terminal and HICAPS payments in one place.
  • ePrescribe and message clients without switching systems.

Clinical records hosted in Sydney.

Bilby is designed around the responsibility that comes with clinical information. Core records are hosted in Sydney and encrypted in transit and at rest.

Bilby in sunglasses and a protective vest sitting with arms crossed on top of server racks

Australian data residency

Clinical records, uploaded files, encryption keys and backups are hosted on Amazon Web Services in Sydney. Some connected services process information outside Australia; each is listed in our service provider register.

Backups and recovery

Automated backups allow point-in-time recovery for 35 days. Monthly and yearly snapshots are kept for up to seven years, separately from the live application.

Sign-in and access

Multi-factor authentication is on by default. Administrator, practitioner and reception roles control what each person in your practice can use.

Change history

Published notes can be amended or withdrawn, but not deleted, and every change is recorded with who made it. Exports and file downloads are recorded too.

Your records if you leave

Export clinical information, documents and invoices. Practice owners control deletion, with a 30-day grace period to cancel the request.

Independent testing

We’re working with an Australian cybersecurity company to arrange independent penetration testing. We’ll update our security page when the results are finalised.

Read about security and data residency

Simple pricing, with the essentials included.

One plan for the core work of your practice. Add only the messaging and optional services you use.

39

AUD per practitioner, per month

Including GST. Administrative users are included. Month to month, with cancellation at any time.

Calculate for a larger practice
1

$39 AUD / month including GST

Subscription only. Messaging and optional services are separate.

Included in your subscription

  • Calendar, waitlists and online bookings
  • Clinical notes, forms and templates
  • Invoicing and payments
  • Medicare claiming, with no extra fee
  • Clinic page and client portal
  • Appointment reminders
  • Integrations and data import
Messaging and optional services
SMS messaging
$0.12 per 160 characters
Two-way SMS
$28 per practice each month for a dedicated number, plus message usage
Electronic prescriptions: 50 per month
$40 per month
Electronic prescriptions: unlimited
$70 per month
Domestic online card payments through Stripe
1.7% + 30c
International online card payments through Stripe
3.5% + 30c

All amounts are in AUD and include GST.

Bilby adds no markup to Stripe’s standard Australian online-card fees. Stripe may charge an additional 2% when currency conversion is required. See Stripe’s current pricing.

A simpler move to Bilby.

Move from Halaxy, Cliniko or Zanda with a one-click import and direct help from our Melbourne-based team. Before you switch, we’ll confirm what can come across and plan the move with you.

Import from Halaxy halaxy-export.zip
  • Clients Ready
  • Referrers and referrals Ready
  • Appointments Ready
  • Clinical notes Ready
Preview ready. Nothing is saved until you confirm.

Import from your current system

Bilby includes one-click import for:

  • Halaxy
  • Cliniko
  • Zanda

Using something else?

Tell us which system you use. Where a personalised migration is feasible, we’ll explain what can be imported and how the move would work before you commit.

A plan before you move

We’ll confirm what can be brought across, what may need another approach and how to handle your clinical history. You’ll have direct access to us throughout the move.

Your information stays yours. If you leave Bilby, you can continue to view and export your records unless you choose to delete them.

Frequently asked questions.

Can my practice join Bilby now?

Yes. Bilby is already in production at a small number of clinics. Apply for a trial and we’ll arrange a demonstration, discuss whether Bilby suits your practice and help plan your setup and move.

Who is Bilby designed for?

Bilby is built for Australian psychology and psychiatry practices, from solo practitioners to growing clinics. If you work in another profession and need scheduling, billing and Medicare, we can talk through whether it fits.

What is included in the subscription?

The subscription includes bookings, calendars and waitlists, clinical notes, forms, invoicing, payments, Medicare claiming, your clinic page, the client portal, integrations and data import. Administrative users are included. SMS usage, electronic prescribing and Stripe processing are charged separately.

Can I move from my current practice software?

Bilby has one-click importers for Halaxy, Cliniko and Zanda. For other systems, we offer a personalised migration where feasible. Before you commit, we’ll confirm what can be imported and how the move would work. Migration assistance is included when you move to a paid plan.

Can I export my information if I leave?

Yes. You can continue to view and export your clinical information, including documents and invoices, unless you choose to delete it. Deletion from the live system and retention in protected backups are separate processes; read about security and data residency.

See whether Bilby fits your practice.

Tell us a little about your practice. We’ll show you Bilby, discuss what matters to your team and help you plan the move.

  1. Tell us about your practiceShare your practice size, current software and what you’re looking for.
  2. See Bilby in actionWe’ll arrange a demonstration and talk through whether Bilby is a good fit.
  3. Start your trialWe’ll help set up your practice and make a clear plan for moving across.

Anything that would help us prepare, such as features you need or when you’d like to switch.

Bilby smiling at the controls of a pale blue open-cockpit plane