Bring bookings, clinical notes, Medicare, payments and client communication together in one place—thoughtfully designed by a clinical psychologist for Australian psychologists and psychiatrists.
Moving from Halaxy, Cliniko or Zanda?
Import your practice in one click.
Bilby makes booking, clinical notes, getting paid and staying in touch simpler for practitioners, administrators and clients.
Offer online bookings without a complicated setup, with a clear experience for your clients.
Capture session notes your way, with templates, inline formatting, tables and images.
Take payments and submit Medicare claims, with no extra fee for patient rebates or bulk billing.
Send automated email and SMS reminders, and keep conversations going with two-way SMS.
Send forms by email or SMS, track their progress and review responses in one place.
From a client’s first booking to their notes, payment and next appointment, Bilby keeps the work connected.
Move between day, week and month views instantly, with filters, waitlists and keyboard shortcuts that make busy calendars easier to navigate.
Write clinical notes and send forms by email or SMS, without moving between systems.
Handle Medicare, invoicing, card payments and Xero reconciliation in the same workflow.
Keep your practice’s branding consistent across invoices, reports, PDFs, your clinic page and the client portal.
Connect Bilby with the services you already use for accounting, payments, messaging and prescribing.
Bilby is designed around the responsibility that comes with clinical information. Core records are hosted in Sydney and encrypted in transit and at rest.
Clinical records, uploaded files, encryption keys and backups are hosted on Amazon Web Services in Sydney. Some connected services process information outside Australia; each is listed in our service provider register.
Automated backups allow point-in-time recovery for 35 days. Monthly and yearly snapshots are kept for up to seven years, separately from the live application.
Multi-factor authentication is on by default. Administrator, practitioner and reception roles control what each person in your practice can use.
Published notes can be amended or withdrawn, but not deleted, and every change is recorded with who made it. Exports and file downloads are recorded too.
Export clinical information, documents and invoices. Practice owners control deletion, with a 30-day grace period to cancel the request.
We’re working with an Australian cybersecurity company to arrange independent penetration testing. We’ll update our security page when the results are finalised.
One plan for the core work of your practice. Add only the messaging and optional services you use.
39
AUD per practitioner, per month
Including GST. Administrative users are included. Month to month, with cancellation at any time.
AUD / month including GST
Subscription only. Messaging and optional services are separate.All amounts are in AUD and include GST.
Bilby adds no markup to Stripe’s standard Australian online-card fees. Stripe may charge an additional 2% when currency conversion is required. See Stripe’s current pricing.
Move from Halaxy, Cliniko or Zanda with a one-click import and direct help from our Melbourne-based team. Before you switch, we’ll confirm what can come across and plan the move with you.
Bilby includes one-click import for:
Tell us which system you use. Where a personalised migration is feasible, we’ll explain what can be imported and how the move would work before you commit.
We’ll confirm what can be brought across, what may need another approach and how to handle your clinical history. You’ll have direct access to us throughout the move.
Your information stays yours. If you leave Bilby, you can continue to view and export your records unless you choose to delete them.
Yes. Bilby is already in production at a small number of clinics. Apply for a trial and we’ll arrange a demonstration, discuss whether Bilby suits your practice and help plan your setup and move.
Bilby is built for Australian psychology and psychiatry practices, from solo practitioners to growing clinics. If you work in another profession and need scheduling, billing and Medicare, we can talk through whether it fits.
The subscription includes bookings, calendars and waitlists, clinical notes, forms, invoicing, payments, Medicare claiming, your clinic page, the client portal, integrations and data import. Administrative users are included. SMS usage, electronic prescribing and Stripe processing are charged separately.
Bilby has one-click importers for Halaxy, Cliniko and Zanda. For other systems, we offer a personalised migration where feasible. Before you commit, we’ll confirm what can be imported and how the move would work. Migration assistance is included when you move to a paid plan.
Yes. You can continue to view and export your clinical information, including documents and invoices, unless you choose to delete it. Deletion from the live system and retention in protected backups are separate processes; read about security and data residency.
Tell us a little about your practice. We’ll show you Bilby, discuss what matters to your team and help you plan the move.
